Vacancy: Support Coordinator

About Us

In October 2020 Deaf Services Limited and the Deaf Society merged to form Australia’s largest whole-of-life service provider for the Deaf, deafblind and hard of hearing communities.

With shared history, vision and strengths, as well as over 200 years of proven community support, Deaf Services and the Deaf Society stands with the Deaf community - delivering services across the east coast as well as Auslan interpreting and advocacy nationally.

This is an exciting time for the organisation as we drastically increase our scope and enter a period of dynamic growth.


Support Coordinator

Parramatta, NSW (including work/travel to other locations as required)


About the Support Coordination Team

Our Support Coordination Team provides support for Deaf and hard of hearing individuals with NDIS plans to engage with supports and services to enable them to live independently, manage their daily activities and maximise inclusion in community and social activities. Our team works with each individual to discover their own goals and aspirations and work with them to develop skills in managing their own NDIS plans and funding, in a compassionate and caring way.


The Role

This role will require you to support our customers implement their NDIS plans and to enhance their abilities to self-direct their own supports and community participation. As a Support Coordinator you will be required to research, provide information about various supports and services available with the view to promoting the individual’s own personal goals and needs. This will include monitoring of their plan outcomes, expenditure, prepare for plan reviews and to maintain clear and accurate record keeping of information, time and billing.

Fluency in Auslan and ability to communicate with staff and participants in Auslan will be highly regarded.


Selection Criteria

To be successful in this role you will need:



  • Passionate about provision of high quality person centred supports for our Deaf and hard of hearing individuals

  • Knowledge of the National Disability Insurance Scheme

  • Lived experience of disability (your own or someone else’s)

  • Knowledge of the Deaf community

  • Effective communication and interpersonal skills

  • Ability to work both independently and as a part of a team

  • Knowledge of the Disability Inclusion Act 2014 (NSW) and NDIS Code of Conduct

  • Completed NDIS Worker Orientation

  • Current Driver’s Licence and use of private car

  • Fluency in Auslan



  • Relevant qualification such as a minimum of Cert IV in Disability Services

  • Experience in disability service and business management

  • Excellent communication skills and demonstrated ability to engage with participants, their families and service providers

  • Good computer skills

  • Experience working with deaf and hard of hearing people



As a not-for-profit, Deaf Services offers a range of benefits including salary packaging, reduced taxable income and membership to Team Advantage, our staff benefits program.


Next steps

Applicants are required to complete a cover letter addressing the selection criteria, an application form and a current resume via SEEK, or if applying via our websites, please email .

For further information please email or phone: 02 8833 3600.

Download application form.

Applications close 5pm Wednesday 16 December.


Deaf Services is an equal opportunity employer.