For general enquiries
Phone: 1800 893 855
Skype: The Deaf Society
SMS: 0427 741 420
or fill out the enquiry form below.
Visit one of our offices
All our offices in NSW are currently closed.
If you need support during lockdown, please contact our Community Access team. You can contact them using Skype, email or SMS. Virtual Community Access is available Monday to Friday from 9.30 am to 4pm.
- Parramatta (on Darug Country)
- Gosford (on Darkinjung Country)
- Newcastle (on Awabakal Country)
- Wollongong (on Tharawal Country)
- Lismore (on Bundjalung Country)
- Canberra (on Ngunawal Country)
If you have an emergency on the weekend and require an interpreter, you can call or text us on 0412 422 059. An emergency is interaction with police, hospital or another emergency service, or if there is a last minute change to your weekend booking.
You can contact us between 6pm Friday and 8am Monday for weekend emergencies on 0412 422 059. If it is a public holiday, you can contact us between 8am and 6pm.
Our office hours are from 8am to 6pm, Monday to Friday so if your emergency is during this time please call (02) 8833 3611, text: 0427 891 774 or Skype: Deaf Society Interpreting.
The below form collects your personal information for the purpose of answering your enquiry and providing services to you if you decide to use them. By submitting this form, you give consent to the collection, use and disclosure of your personal information as outlined in our Privacy Statement, available here.
Feedback and Complaints at Deaf Services and the Deaf Society
Here at Deaf Services and the Deaf Society we welcome all forms of feedback, no matter if it is positive or negative. Should you wish to make an official complaint, we have a strict procedure for ensuring your confidentiality, that you are treated with respect, and that you are supported to seek a resolution.
All complaints are handled as per our Feedback and Complaints Management Procedure.
Here are things to know when making a complaint:
- You are free to give feedback first or make a formal complaint straight away
- All complaints are treated confidentially and you will not be vilified or disadvantaged by making a complaint
- You have the right to support in resolving your complaint. This means you can involve a family member or other representative, or an advocacy service of your choice.
- We are happy to provide you with information regarding translation and/or interpreting services to assist you to make your complaint.
Our complaints procedure is as follows:
Step 1: Once you have submitted your complaint in writing or via video, you will receive acknowledgement that Deaf Services and the Deaf Society has received your complaint.
Step 2: Your complaint is assessed by a Manager from our People & Culture Team. If deemed necessary, this Manager may then appoint an Investigating Officer, who will contact you to discuss the complaint.
Step 3: The person handling your complaint will decide on the best course of action based on the information provided.
Step 4: The person handling your complaint will contact you to discuss what actions have been proposed or have been taken following your complaint. They will seek your feedback on whether you are satisfied with these actions.
Step 5: If, in your view, the complaint has not been resolved, you may request a review of your complaint, or appeal the decision.
If you have compliments, suggestions or complaints you can provide these to Deaf Services and the Deaf Society in a number of ways.
By mail: You can download a Feedback form and mail it to our Moorooka Office.
Phone: (07) 3892 8500
Fax: (07) 3392 8511
Skype: Our Skype name is 'Deaf Services Reception'.
In person: At any of our offices.