Strategic Plans & Annual Reports
2018 - 2021 Strategic Plan
We recently completed the consultation process to help us develop the 2018-2021 Strategic Plan.
Our vision is equity for deaf people. Our mission is to support deaf people to have a better life. Our 2018-2021 Strategic Plan reflects our vision and mission with four directions that will guide our work over the next four years.
Direction 1 – Focus on our customers: Improve and grow services
Direction 2 – Develop our team for quality service provision
Direction 3 – Work for, in and with the Deaf Community
Direction 4 – Diversify to be sustainable
For more detailed information about each direction, please click the link to view our 2018-2021 Strategic Plan.
You can download a copy of the Annual Report using the links below, or contact our head office to have a copy posted to you.