Strategic Plans & Annual Reports

2018 - 2021 Strategic Plan

We recently completed the consultation process to help us develop the 2018-2021 Strategic Plan

Our vision is equity for deaf people. Our mission is to support deaf people to have a better life. Our 2018-2021 Strategic Plan reflects our vision and mission with four directions that will guide our work over the next four years.

Direction 1 – Focus on our customers: Improve and grow services

Direction 2 – Develop our team for quality service provision

Direction 3 – Work for, in and with the Deaf Community

Direction 4 – Diversify to be sustainable

For more detailed information about each direction, please click the link to view our 2018-2021 Strategic Plan

Annual Reports

You can download a copy of the Annual Report using the links below, or contact our head office to have a copy posted to you.


2020 Annual Report (English)

2019-2020 Financial Report (English)


2019 Annual Report (English)

2018-2019 Financial Report (English)

2018 Annual Report (English)

2017-2018 Financial Report (English)

2017 Annual Report (English)

2016-2017 Financial Report (English)

2016 Annual Report (English)

2015 Annual Report (English) 

2014 Annual Report (English) 

2013 Annual Report (English) 

2012 Annual Report (English)

2011 Annual Report (English)

2010 Annual Report (English)

2009 Annual Report (English)

2008 Annual Report (English)

2007 Annual Report (English)

2006 Annual Report (English)

2005 Annual Report (English)

2004 Annual Report (English)

2003 Annual Report (English)

2002 Annual Report (English)

2001 Annual Report (English)